There are times when I'm amazed at great customer service, not because I don't expect or hope for it, but because it seems to be rare these days. This morning I was pleasantly surprised when Dr. C walked in and said "Dr. F and I have met a couple of times to talk about you and your case, I know your history of treatments, surgeries and current choices for treatment........so first of all, how was your bow hunting last fall, Dr. F tells me you love to bow hunt." Dasha and I were thrilled with her level of explanation of the radiation process, and why she thought the 5 bigger doses of treatment was NOT the way to go (although she said it would work fine also) but instead to do 4 weeks of lower dosage 5 days a week. The main reason for the change in protocal is the tissue around the area that is being radiated isn't effected negatively as much with the lower dosage.......or so is the hope. Another interesting thing is they want me to see my dentist soon........like today........because the lower jaw on my right side will have some nerve and blood flow damage, so any dental work that may need to be done should be done now, and they want to have my dentist set a schedule for cleanings more often, ect.... I tell Dr. C that I've been trying to get in to see my dentist for 2+ weeks (after Radiation appt #1 told me the same thing)......her assistant asks who my dentist is, steps in the hall, comes back in 5 minutes and says "you have a 9:00 am appointment in the morning, I talked to your dentist, and we are all on the same page." Back to that customer service........I'm impressed. I also have a 1:30 appointment back at UTSW Radiology tomorrow to have a CT scan to map out where vocal cords are, salivary glands, ect..... And I'm hoping they also fit me for the super cool Hannibal Lecter mask that I wear during treatments. It takes a week or so after the CT scan and Hannibal mask fitting before I start radiation. After all of the calculations are run through the computers and set up on the Mega Radiator 2000 (my name for it) and then I'll get scheduled for my first Gamma Ray blast (again, my nickname for it) sometime soon.
If at any time I sounded like I know what I'm talking about in the above post, it's pure luck......hence my trust in Dr. F and Dr. C. Only lawyers are able to talk about medical procedures and sound like they know what they are talking about, going back to my LONG time belief that "All lawyers want to be doctors". And when my family of lawyers start talking "law" stuff around the Thanksgiving table, I occassionally say "Tort reform, good or no?" just to see them salivate at the thought that I'm encouraging "law" talk!!!!
Peace out!
Mike
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